Happy 2013! All of the horrible stuff that happened in 2012 is behind us, the world is still here, and we’re going to see some great tech in 2013. We wrote about what we expected for 2013 over the summer, but I’ll sum up the basics below, and then leave the links below to the full posts.
- Classrooms to the Cloud- Education Goes Digital.
- Apple Takes over Television- Apple will release their second attempt at a TV/ Mac. (Here’s their first attempt at a TV).
- Smartphones get thinner and faster
- High Definition Screens on laptops grow in popularity
- Wifi (nearly) everywhere.
- Bed Replaces the Cinema, Phone replaces the wallet
And I leave you with this celebration of our year…
I could talk about technology as usual, but today I’m going to do something different. As we close the year, I want to highlight an organization that doesn’t get enough credit. How many times have you been on Wikipedia this year? Dozens? Hundreds of times perhaps?
Every poorly researched research paper, and verified scientific fact you get from them is ad- free thanks to the Wikimedia Foundation, thousands of donors who pay for it, and hundreds of thousands of volunteers who keep it accurate and spam-free though they’re payed in nothing but gratitude. Even the founder and head of the organization, Jim Wales doesn’t take a penny.. The tens of millions of articles in nearly 300 languages have a global reach, offering a source of information never possible before today. 365 million people, enough for one million people per day of the year, visit Wikipedia regularly, racking up billions of monthly pageviews.
“People take issue with individual aspects of Wikipedia all the time. But it’s kind of hard to hate the general idea of a free encyclopedia. It’s like hating kittens. ”- Jimmy Wales
People of all occupations contribute to a global resource. Scientists, teachers, businessmen, and more have worked together to create a resource so vast that it covers everything from the smallest town to the largest known planet, and beyond. Wikipedia really is incredible in size, numbers, and in its’ existence and I’d like to highlight the work of the foundation today through sharing this video that they just posted showcasing a few of the fine folks who volunteer their time on Wikipedia. Enjoy.
Normally I’m not impressed by Steve Balmer and Co., but as I was playing around with the Microsoft’s support section, their new support plan impressed me. This is from reading the description, but it actually seems like Microsoft has made an effort to improve their horrid customer service. Everything has improved except the grammar of their agents.
“We’ve got your back.Protect your Surface with Microsoft Complete
Make sure you get the most from your Surface with Microsoft’s extended warranty and support service.* You’ll get coverage for hardware damage, even from spills or drops, and we’ll provide expert technical support for two years.
Get real peace of mind for one low price.
If any issues come up, get help quickly with an Answer Tech at surface.com/support or bring your device into a Microsoft retail location, and we’ll have you back up and running in no time. The service includes:
- Hassle-free hardware protection, even for accidents like drops or spills
- Direct connection to our friendly Microsoft Answer Techs for almost any issue with your device”
If this is true, it’s a real shift from the “Have you turned it of and on?” support system of the past decade. They now offer online support where you can choose your representative and there are photos of each rep (although the time I tried it, I was redirected to another agent because my rep was “with another customer”).
They also offer “hassle free” replacement and repair of hardware for accidents. We all know how much of a hassle getting a broken PC fixed used to be.
So, for once, Microsoft I commend you for bringing real noticeable change to your support system. Your Operating System still sucks. (here’s why).
Have you seen any improvement in MS support? Have you had any funny encounters with them?