Category: Tech Support

Applecare Pays for itself Three Times Over

This month has been a horrible one for my mac. Both the logic board, and the battery failed, and my charger broke down as well. But thanks to Apple’s fantastic extended warranty program – Applecare – my computer is better than ever, and it didn’t cost me a cent. Here’s the tale of my nightmare, and how Apple made it as painless as possible....

Hostgator Wows Me

While the future of Hostgator and me is uncertain thanks to a block in place on a Wifi network I frequently use, which has been causing me trouble, I must say that their customer support is (mostly) fantastic, and that’s the only thing that has kept me with them in these first few days and weeks. Support is a key factor when I buy...

HP Logo Interview customer Support

Interview with Kathy Wright, Manager of HP Global Digital Support [Full Transcript]

We recently “sat down” for an interview with Kathy Wright, the woman in charge of HP’s entire Global Digital Support Effort. To give some perspective on how big that is, according to Ms. Wright, 40 Million Customers come to HP looking for support each month. This article has the full edited transcript of our conversation where we discussed HP’s Customer Support strengths, weaknesses, and...

What Would You Like To Ask HP?

Tomorrow I’m interviewing an executive at HP, and I wanted to give you all a shot to jump in with questions. My escapades dealing with HP support are pretty well known, so I’m excited to talk to them, and see what they think is going on, and what they plan to do about it. I’ll hopefully have the story out, edited, and written within...

Big Tech Companies Are Anti-Social

Maybe it’s me, but it seems like the only way to talk to most big companies is to sue them. Take Aaron Greenspan with Google for example. He had to sue them for them to answer him on why his Adsense account had been suspended (more on him later). He’s not alone either. Thousands of people have reported similar stories with Google. Look at...