Category: service

Review: Oyster – the Netflix of books

Recently I reached out to a young company called Oyster, about demoing their new service. Their website boldly claims “Read unlimited books. Just $9.95 a month”, so being a reader, I was naturally excited about the prospects of not having to pay $10 a month to read a couple of books. Unfortunately Oyster faces the same flaw that every content-driven startup faces. They can’t...


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Interview with Kathy Wright, Manager of HP Global Digital Support [Full Transcript]

We recently “sat down” for an interview with Kathy Wright, the woman in charge of HP’s entire Global Digital Support Effort. To give some perspective on how big that is, according to Ms. Wright, 40 Million Customers come to HP looking for support each month. This article has the full edited transcript of our conversation where we discussed HP’s Customer Support strengths, weaknesses, and...


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This Must Be The Apocalypse! Microsoft Tech Support Impressed Me

Normally I’m not impressed by Steve Balmer and Co., but as I was playing around with the Microsoft’s support section, their new support plan impressed me. This is from reading the description, but it actually seems like Microsoft has made an effort to improve their horrid customer service. Everything has improved except the grammar of their agents. See this passage from their support page:...


Pressreader review- Finally a Subscription news Service!

A few months ago I got an email from the folks at Pressreader asking me if I would review their service. Knowing me, you know I never turn down an opportunity to try a free service, so I gave it a try, and I can tell you that what Pressreader offers truly is unique. Pressreader offers a database of 2100+ publications which can be...