Daily Archive: January 26, 2013

HP Logo Interview customer Support

Interview with Kathy Wright, Manager of HP Global Digital Support [Full Transcript]

We recently “sat down” for an interview with Kathy Wright, the woman in charge of HP’s entire Global Digital Support Effort. To give some perspective on how big that is, according to Ms. Wright, 40 Million Customers come to HP looking for support each month. This article has the full edited transcript of our conversation where we discussed HP’s Customer Support strengths, weaknesses, and...