How To Handle HP Customer Service

So you're having a problem with an HP product? Too bad for you, if you bought it 365 days or more ago. Too bad, if your product is broken in a way not covered by their warranty. Too bad? That's what I was told when I first called HP customer support. Let me tell you the secrets to success. And boy did I call them. I made 10 phone calls, and over the course of those calls, I was routed to India at first, or by transfer six times. Twice, the agent didn't speak English. Four times, the agent refused to transfer me. When I finally got to someone real, they quoted me $150 for repairs. I kept on … [Read more...]

Reader submission: Cyberkill

Today's app review came to my iphone at the recommendation of a reader. If you would like an app reviewed, there's a tab for that. Look in the menu bar on our site and you will see it. So, on to the app. The App is called Cyberkill and is available for free on the App store. Warning though, there is an ad on the bottom, and like all smartphone ads, that means it will use data. Anyways, the concept is pretty cool. The app is an enhanced e-reader for a single book. Unlike ibooks, and other popular reading apps, this one allows you to tap on character's names in the text, and get a photo, and … [Read more...]

Can Blackberry Be Saved? Link Post

Can RIM and Blackberry save themselves. Everybody seems to have a different opinion. Even my own family is divided. Blackberry definitely has some valuable aspects such as their BBM proprietary messaging service, but everyone agrees that they must inovate beyond anything that has been done before to save their companies. This could me a new technology. A new hardware, A new Software. We don't know, but we have guesses. That's why I decided to post some links to some interesting perspectives you might enjoy:8 Reasons Blackberry is Far From DeadIs RIMM Dead? A forum DiscussionIs RIM's leadership … [Read more...]

Are YOU Using Google Play?

You may have noticed that this month Google officially added a new service, Google Play. I'm curious if anybody has adopted it yet. The Umbrella service sells books, games, Android Applications, and music in a way similar to Apple's itunes store. I'm interested to see which direction consumers will go towards. Here are some videos I found on the subject.The introduction video created by Google. They have a very solid ad creation department.This video by Lamar Wilson is a unique perspective on the subject.The Homepage concept is completely "borrowed" from itunes. The movies seem as fresh as the … [Read more...]